Chainstack is the leading suite of services connecting developers with Web3 infrastructure, powering applications in DeFi, NFT, gaming, analytics, and everything in between.
From startups to large enterprises, Chainstack enables thousands of companies to cut down the time to market, costs, and risks associated with creating and scaling decentralized applications. By offering fast, reliable, and easy-to-use infrastructure solutions distributed globally, we make sure innovators can focus on what’s important.
As a Customer Support Engineer, you will be working with our existing and potential clients to help them use our service and get maximum value from it. You will work on various questions from simple requests about pricing the models to analyzing logs and debugging integrations. Because our system is highly loaded, you should have a good understanding and experience in resolving issues on the network, compute, and storage levels, as well as dealing with integrations, Kubernetes and Linux.
We are combining user empathy together with deep technical knowledge and understanding of blockchain-enabling technologies. Our team is distributed in three regions and working in 7x24x365 mode to provide the best in the market uptime and quality of blockchain infrastructure. Thus, we expect you to be self-driven and to have a collaborative teamwork spirit to be able to work on multiple tasks in parallel and prioritize them based on the customer-first paradigms.
Because you will be working with highly technical Web3 customers, we expect that you have a huge interest in Web3 technologies, preferably supported with related pet projects or research in the field of Web3, and excellent English communication skills.
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